Terms of Service

1. Who may use SOMFA

• The platform is for business use. You must be at least 18 and legally able to enter contracts.
• If you accept these Terms for an organisation, you confirm you are authorised to bind it.
• The person who first creates a workspace is its Owner and controls roles, invitations and billing.
• We do not knowingly provide the service to consumers for personal or household purposes, and we do not collect data from children.

2. Accounts, activation and security

• Accounts require a verified email address. Activation links expire; sign-in may be rate limited and may require multi-factor authentication.
• You are responsible for all activity under your workspace, including that of employees, bookkeepers and advisors you invite.
• Keep credentials confidential and tell us immediately at admin@somfabookkeeping.com if you suspect unauthorised access.
• Each workspace has a branded sign-in address (for example somfabookkeeping.com/your-business-name). Old addresses may continue to redirect after a rename.
• Roles and permissions (owner, manager, bookkeeper, employee, advisor and similar) determine what each user can see and do. You are responsible for granting them appropriately.

3. Subscriptions, trials and add-ons

• Plans (Free trial, Starter, Essentials, Plus, Advanced) and add-ons such as Amazon Seller & Intelligence carry the limits and features published on our pricing page at the time you subscribe.
• Trials end automatically. Paid plans renew for successive terms until cancelled.
• Full billing, renewal, price-change, cancellation and refund terms are in our Subscription, Billing & Refunds policy, which forms part of these Terms.
• Exceeding a plan limit (transactions, products, users, locations, employees) may block further writes until you upgrade.

4. Your data and your customers’ data

5. AI features

• The platform includes AI assistance (transaction categorisation, tax guidance, business insights, Amazon recommendations, support chat). Outputs are suggestions generated by statistical models and can be wrong or incomplete.
• You must review AI output before relying on it. You remain responsible for what you file, post, pay, price or publish.
• Prompts sent to AI features are processed by our model providers under confidentiality terms and are not used to train their public models.
• AI features are not legal, tax, audit or investment advice.

6. Accounting, tax and payroll tools — no professional advice

The tax engine, sales-tax and nexus tools, reports, and payroll calculations are software aids configured from the information you provide (place of supply, registrations, entity type, rates in effect). Rates, thresholds and rules change, and configurations can be incomplete. Nothing in the platform is accounting, legal or tax advice, and using it does not create an accountant–client or auditor relationship unless you separately engage our bookkeeping services under the Bookkeeping Engagement Terms. You are responsible for the accuracy, completeness and timely filing of your own returns, remittances and statutory payroll obligations.

7. Third-party connections

• Optional integrations include payment processing, Amazon Selling Partner API, email delivery, calendar/meeting booking, single sign-on and bank statement imports.
• When you connect a third-party account you authorise us to exchange data with it on your behalf, and that provider’s own terms and privacy policy apply.
• Amazon Seller connections use the seller’s own authorisation; you must comply with Amazon’s policies. We are not affiliated with, endorsed by, or acting for Amazon, Intuit, or any bank.
• We are not responsible for a third party’s availability, accuracy or acts, and we may suspend an integration if a provider changes or withdraws access.

8. Acceptable use

You must follow our Acceptable Use Policy. In short: no unlawful, fraudulent, infringing or abusive use, no attempts to breach security or other tenants’ isolation, no scraping or resale of the service, no uploading of malware, and no using the platform to falsify financial records or evade tax.

9. Availability, changes and suspension

• We aim for high availability but the service is provided without an uptime guarantee unless a written service-level commitment is agreed with us.
• We may perform maintenance, and may add, change or retire features; we will not materially reduce a paid plan’s core functionality without notice.
• We may suspend or limit access immediately for non-payment, suspected fraud, a security threat, legal requirement, or a serious breach of these Terms, and will restore access once the cause is resolved where practical.

10. Intellectual property and feedback

SOMFA and its licensors own the platform, its software, design, documentation, templates and brand. You receive a non-exclusive, non-transferable right to use it during your subscription. You may not copy, reverse engineer, resell, sublicense or create derivative works except as law permits. If you send us feedback, we may use it freely without obligation to you.

11. Fees, taxes and disputes

• Fees are exclusive of GST/HST, QST, PST, VAT, state sales tax and similar taxes, which are added where applicable based on your billing location.
• You must give accurate billing and tax-registration details and keep them current.
• Raise billing disputes within 30 days of the invoice date; undisputed amounts remain payable.

12. Warranties and disclaimers

Except as expressly stated and to the fullest extent the law allows, the platform is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement, or that it will be uninterrupted, error-free, or that any calculation, report or AI output is accurate or compliant. Some jurisdictions do not allow certain exclusions; where that is so, statutory rights that cannot be excluded apply and nothing here limits them.

13. Limitation of liability

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.
• Our total aggregate liability for all claims in any 12-month period is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim, or CAD 100 if you are on a free plan.
• These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

14. Indemnity

You will defend and indemnify SOMFA against third-party claims arising from your Customer Data, your use of the platform in breach of these Terms or law, or your tax, payroll or employment obligations. We will defend and indemnify you against third-party claims that the platform itself infringes their intellectual property, and may modify or replace the affected feature or terminate the affected subscription with a pro-rata refund.

15. Term, termination and what happens to your data

• Either party may terminate for convenience at the end of the current subscription term, or immediately for a material breach not cured within 15 days of notice.
• On termination your workspace becomes read-only for 30 days so you can export, then is scheduled for deletion in line with our Security & Data Retention policy.
• Accrued fees remain payable. Clauses on data, IP, disclaimers, liability, indemnity and governing law survive.

16. Governing law, and regional variations

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada, and the courts of Calgary, Alberta have jurisdiction — except where mandatory local law in your own country gives you rights or a forum that cannot be waived, in which case those apply.

17. General

• We may update these Terms; material changes take effect 30 days after we post them or email you, and continued use is acceptance. Nothing takes effect retroactively.
• You may not assign this agreement without our consent; we may assign it to an affiliate or in a merger or sale of the business.
• Notices to us: admin@somfabookkeeping.com. Notices to you: the email on your account or an in-app notice.
• If a provision is unenforceable, the rest stands. Neither party is liable for delays caused by events beyond reasonable control.
• These Terms, together with the policies referenced in them, are the entire agreement between us.